Our Promise

GUARANTEED TO KEEP YOU DRY

No matter which of our trusted brand partners makes the product, if it’s GUARANTEED TO KEEP YOU DRY™, our promise to the consumer is that it remains durably waterproof, windproof and breathable for the intended use during the products useful life. 

If you are not completely satisfied with the waterproofness, windproofness or breathability of your product, then we will repair it, replace it, or refund your purchase price.

This promise applies to new item purchases and lasts for the useful life of the product. Products that are damaged, misused, lack proper care or are considered by Gore to be beyond useful life, are excluded.

See our FAQs on the GUARANTEED TO KEEP YOU DRY™ promise.

he decision to repair, replace, refund or reject is made at the discretion of W.L. Gore & Associates based upon an examination of product condition and useful life at the time of return. The defect/s present must be related to waterproofness, windproofness or breathability. Apart from that, returned products should be free of damage and in a fully functional condition. A receipt may be required for certain returns.

The following is not covered under the GUARANTEED TO KEEP YOU DRY™ Promise:

Misuse: Products used for a purpose far outside the intended end use (for example: using a light running jacket to go rock climbing).

Damage: Any damage that is incurred through end use that results in compromised waterproof performance or intended functionality (for example: holes, abrasion, burns, broken buttons, zippers, draw cords, hook-and-loop fasteners).

Lack of care: GORE-TEX products require regular care to last their longest and perform at their best. Products found to be failing due to a lack of care will not be covered. Click here for our care instructions

Lack of DWR: Durable Water Repellent (DWR) is necessary for the product to perform as intended. It’s the responsibility of the consumer to ensure DWR is reapplied as needed throughout the useful life of that product. Water no longer beading up on an old or heavily warn garment, even after application of a new DWR treatment, is an indication that the garment has reached the end of its useful life.

End of useful life: Damaged or worn beyond the possibility of repair or restoration to a fully functional waterproof, windproof and breathable condition.

Used purchases: This can include purchases made from eBay, thrift stores or private sellers.

Group rentals: Ski schools, guided outings, outdoor clubs etc.

Products issued to the professional end-user by an employer: e.g. military, law enforcement, fire & safety, industrial and corporate uses.

 

If you believe your product needs to be returned, please see our Return Guide